Customer operations online

License, onboard, and support every SentinelCAD customer from one secure control point.

The SentinelCAD website connects commercial access, customer setup, and support readiness without combining customer operational records.

Clear system boundary: this website manages licensing and onboarding. Each customer’s CAD records remain in that customer’s assigned Firebase environment.

SC // CUSTOMER CONTROL LIVE
RC
SELECTED ENVIRONMENTRedwood County Dispatch
READY
LICENSEEnterpriseActive through Jul 2027
SEATS15 / 205 available
PORTALEnabledIT Admin invited
SUPPORTClosedCustomer controlled
01

Customer identity

Verified
02

License entitlement

Active
03

Environment assignment

Matched
Separatedcustomer boundaries
Auditedadministrative actions
Controlleddevice activations
Preparedrepeatable onboarding
01 / PLATFORM

The commercial control layer around your CAD deployment.

SentinelCAD’s website gives administrators and customers the information they need without becoming the storage location for live dispatch data.

01

Customer and license control

Issue time-bound licenses, set seat limits, suspend access, and reset individual device activations from a protected administrative workspace.

  • High-entropy license keys
  • First-device activation checks
  • Immediate account status enforcement
02

Customer self-service

Customers can review their own entitlement, activation state, renewal date, and onboarding progress using a dedicated portal account.

03

Environment certainty

Every commercial record stays linked to the correct customer boundary before sign-in or support activity begins.

02 / ONBOARDING

A repeatable path from sale to go-live.

A consistent customer handoff reduces missed setup steps and makes new deployments easier to verify.

  1. 01
    Create the customer

    Record company ownership, the primary contact, portal administrator, and commercial status.

  2. 02
    Issue the entitlement

    Generate the license, expiration date, seat limit, and one-time activation details.

  3. 03
    Confirm the boundary

    Associate the website account with the customer’s assigned SentinelCAD environment.

  4. 04
    Hand off securely

    The customer activates a portal password and completes the deployment checklist.

03 / SECURITY

Access is explicit. Customer boundaries stay visible.

Administrative routes use authenticated server sessions, request-forgery protection, prepared database queries, and audit events. License verification is rate-limited and device-aware.

AUTH

Protected admin and customer sessions

DATA

Encrypted website provisioning credentials

API

Rate-limited license verification

AUDIT

Traceable status and activation changes

READY WHEN YOU ARE

Bring your agency onto SentinelCAD with a clear, controlled handoff.